Sullivan's Steakhouse
Frequently Asked Questions
RESERVATION FAQs
Booking a table at Sullivan's Steakhouse is a breeze. You can reserve online through our website or call your local Sullivan's Steakhouse directly.
Reservations are recommended but are not always required. For parties of seven or more, a 20% service charge will be added, and a single check is required. If your group exceeds 12 guests, please explore our private dining options for a more personalized experience.
While we can't guarantee specific seating due to varying factors, we'll do our best to honor your preferences. Just let us know your desires when making the reservation, and we'll make every effort to make it happen.
Walk-ins are welcome at Sullivan's Steakhouse, based on availability. However, to ensure a seamless dining experience, we recommend making a reservation.
Our bar area operates on a first-come, first-served basis. If you prefer to sit at the bar, please let the host know and we will do our best to accommodate you.
Patio seating is subject to availability and weather conditions. If you'd like to dine outside, please mention this preference when making a reservation.
For large gatherings and events, we offer tailored experiences and private dining spaces to suit your needs. Reach out to the events coordinator at your local Sullivan's Steakhouse to plan your special occasion.
If you're running late, please inform us as soon as possible. While we'll do our best to hold your table, extended delays may result in adjustments to your seating arrangement.
MENU-RELATED FAQs
At Sullivan's we pride ourselves on serving only the finest hand-cut steaks. Our beef is sourced from reputable suppliers committed to quality and sustainability, ensuring every bite is a testament to excellence.
We offer a special children's menu, please inquire when dining in.
We understand the importance of catering to dietary needs and offer a variety of gluten-free dishes. Please inform your server of any allergies or sensitivities, and they'll guide you through suitable options.
Yes, we have a selection of vegetarian dishes that are as flavorful and satisfying as our meat offerings.
While our menu is primarily centered around steak and seafood, our chefs are happy to modify dishes to accommodate a vegan diet.
While our menu is primarily centered around steak and seafood, our chefs are happy to modify dishes to accommodate a vegan diet.
Our current menu, complete with prices, is available on our website. Please note that prices are subject to change, so contact your local Sullivan's Steakhouse for the most up-to-date information.
While we don't have a published nutritional guide, our staff can provide information on ingredients and preparation methods. For specific dietary concerns, please consult our comprehensive allergen guide or ask your server during your visit.
Happy Hour runs from 3pm to 6pm at most Sullivan's locations. For specific times and offerings, please visit our website or contact your local Sullivan's Steakhouse.
Yes, our bar features a distinct menu with unique appetizers and signature cocktails, perfect for a more casual dining experience.
RESTAURANT POLICY FAQs
Guests are welcome to bring their own wine, however, a corkage fee may apply, depending on local liquor laws. Please contact the restaurant for specific details.
We love celebrating special moments with you! Bringing your own cake is permitted, but it is highly recommended to contact your local Sullivan’s Steakhouse for details on fees and to ensure the restaurant can accommodate your needs.
To maintain an elevated atmosphere, we kindly request business casual attire. Items such as hats, tank tops, flip flops, team athletic attire, and overly casual or revealing clothing are not permitted.
At Sullivan’s Steakhouse, we take dietary restrictions and food allergies seriously. If you have any specific dietary needs, please inform your server when you arrive. While we do our best to prevent cross-contamination, please be aware that our kitchen handles common allergens such as nuts, dairy, gluten, and shellfish.
If you’ve left something behind, contact us as soon as possible. We keep lost items for a limited time.
We take guest satisfaction seriously. If you have an issue, please speak with a manager at the restaurant or contact us through our website.
We try to accommodate all special requests, but please call ahead for arrangements regarding decorations or specific seating.
GIFT CARDS FAQs
Gift cards can be purchased in-restaurant or on our website.
Yes! If ordering online, you can add a personalized message to your gift card.
Yes! You can enter their shipping details when ordering online.
We offer bulk gift card purchases for corporate gifts and promotions. Please email guestrelations@dividendrg.com with your request.
Gift cards are non-refundable and cannot be exchanged for cash.
Visit our website to check your balance.
Lost gift cards cannot be replaced, so please keep yours safe.
No, our gift cards do not expire.
Bonus cards can be redeemed for food and non-alcoholic beverage purchases, and can be redeemed during dining services. They are promotions and have expiration dates - check the fine print on yours.
Yes, multiple gift cards can be used in one transaction when dining in. Multiple gift cards cannot be used when placing an online order.
Gift cards are valid for in-house dining and private events. However, bonus cards are not accepted for events.
Yes, gift cards can be used for gratuity, depending on the available balance.
Sullivan's Steakhouse gift cards are accepted at all Sullivan's Steakhouse locations.
Yes, electronic gift cards can be shown on your phone and do not need to be printed. However physical gift cards must be presented to be used.
SULLIVAN'S VIP REWARDS FAQs
Yes, we offer the Sullivan's VIP Rewards program.
It's our loyalty program that lets you earn points for dining and redeem them for rewards.
You can check your balance by logging into your VIP Rewards account online.
Your username is the email address you used to sign up.
Your reward dollars can be redeemed on your next dining service or online order.
Reward dollars can be used for regular dining and online orders.
You can email a copy of your receipt along with your account number to guestrelations@dividendrg.com for eligibility verification. Please allow up to one week for points to reflect on your account.
Other FAQs
We love your enthusiasm for the brand! However, we don’t currently offer steak knives, t-shirts, or other merchandise.
The minimum age requirement for employment is 18 years old. If you are eligible, please contact your local Sullivan’s Steakhouse for employment opportunities.
We’re committed to giving back! Contact your local Sullivan’s or submit a request through our website.
Sullivan’s Steakhouse is named after John Sullivan, a legendary boxer known for his strength and tenacity—just like our perfectly aged steaks! Sullivan’s stature, bravery and unwillingness to be anything but the best is not only what stamped his name in the history books, but made him the perfect contender to champion our namesake.